"rater8 gets to know our business and creates a real relationship."

Awards & Testimonials

rater8 testimonials; Capterra logo
rater8 testimonials; athenahealth marketplace logo 2
rater8 testimonials; G2 logo
rater8 testimonials; KLAS research logo
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Highly Awarded

KLAS has been providing accurate, honest, and impartial insights for the healthcare IT industry since 1996. KLAS determines, based on interest from the provider community, whether a vendor’s performance should be measured. After obtaining from the vendor a complete client list of all live customers, KLAS researchers reach out to these providers for candid, anonymous feedback in the form of a scored evaluation and verbal commentary on the vendor’s performance. rater8 is KLAS reviewed with an overall rating of 97.4.

Since 1999, Capterra has been the web’s leading free resource for business software help, connecting people to the insights and tools to help their businesses succeed. For the second year in a row, rater8 was awarded Best Value in Capterra’s Reputation Management Software category. Capterra’s “Best” badges synthesize the platform’s 1.5+ million reviews across 800+ software categories to recognize the most highly rated products in each software category.

For the second year in a row, rater8 was awarded Best Ease of Use in Capterra’s Reputation Management Software category. Capterra’s “Best” badges aid in software research to help buyers make more informed decisions, and are awarded based on reviews from real, verified buyers.

KLAS has been providing accurate, honest, and impartial insights for the healthcare IT industry since 1996. KLAS determines, based on interest from the provider community, whether a vendor’s performance should be measured. After obtaining from the vendor a complete client list of all live customers, KLAS researchers reach out to these providers for candid, anonymous feedback in the form of a scored evaluation and verbal commentary on the vendor’s performance. rater8 is KLAS reviewed with an overall rating of 97.4.

Since 1999, Capterra has been the web’s leading free resource for business software help, connecting people to the insights and tools to help their businesses succeed. For the second year in a row, rater8 was awarded Best Value in Capterra’s Reputation Management Software category. Capterra’s “Best” badges synthesize the platform’s 1.5+ million reviews across 800+ software categories to recognize the most highly rated products in each software category.

For the second year in a row, rater8 was awarded Best Ease of Use in Capterra’s Reputation Management Software category. Capterra’s “Best” badges aid in software research to help buyers make more informed decisions, and are awarded based on reviews from real, verified buyers.

The mission of Great Place to Work is to help every workplace become a great place to work for all. GPTW Certification recognizes employers who create an outstanding employee experience. GPTW’s Trust Index™ survey results showed that 92% of rater8 employees say it’s a great place to work, compared to 57% of employees at a typical U.S.-based company. Additionally, 100% of rater8 employees said that when you join the company, you are made to feel welcome. All rater8 employees agreed that management’s words match its actions, as well as that rater8’s executives embody the best characteristics of the company.

The American Association for Orthopaedic Executives (AAOE) is universally recognized as the premier management association for musculoskeletal executives. The Peer Reviewed designation is a respected and identifiable mark in the industry for AAOE’s members when they seek business solutions to support their practice operations. The Peer Review process consists of a thorough 11-step, high-level screening process by customers, prospects, and expert AAOE Peer Review panel members. rater8 was evaluated based on effectiveness, quality and usability, price, value, and customer and technical support. rater8 is honored to be one of the eight companies to have achieved the Peer Reviewed designation, and will continue to strive to meet AAOE’s rigorous Peer Review criteria.

The mission of Great Place to Work (GPTW) is to help every workplace become a great place to work for all. GTPW Certification recognizes employers who create an outstanding employee experience. GPTW’s Trust Index™ survey results showed that 92% of rater8 employees say it’s a great place to work, compared to 57% of employees at a typical U.S.-based company. Additionally, 100% of rater8 employees said that when you join the company, you are made to feel welcome. All rater8 employees agreed that management’s words match its actions, as well as that rater8’s executives embody the best characteristics of the company.

The American Association for Orthopaedic Executives (AAOE) is universally recognized as the premier management association for musculoskeletal executives. The Peer Reviewed designation is a respected and identifiable mark in the industry for AAOE’s members when they seek business solutions to support their practice operations. The Peer Review process consists of a thorough 11-step, high-level screening process by customers, prospects, and expert AAOE Peer Review panel members. rater8 was evaluated based on effectiveness, quality and usability, price, value, and customer and technical support. rater8 is honored to be one of the eight companies to have achieved the Peer Reviewed designation, and will continue to strive to meet AAOE’s rigorous Peer Review criteria.

G2 is the world’s largest and most trusted tech marketplace where people can discover, review, and manage the software they need to reach their potential. For the second quarter in a row, rater8 was named a High Performer in G2’s Online Reputation Management Software category. G2’s Grid Report offers a high-level overview of a category. Products in the High Performer quadrant of the Grid Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category.

rater8 earned G2’s Users Love Us badge upon receiving 20 reviews with an average rating of 4.0 stars. Many thanks to our clients who have left us stellar reviews and helpful feedback! You’ve granted us 5 stars overall on G2, and we are grateful.

rater8 was named a Mid-Market High Performer in G2’s Online Reputation Management Software category for Summer 2022. Products in the High Performer quadrant of G2’s Mid-Market Grid Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category.

For the second quarter in a row, rater8 was awarded Best Support in G2’s Online Reputation Management Software category.This award falls under G2’s Relationship Index and is given to the product earning the highest Quality of Support rating in its category. The Relationship score is affected by customer satisfaction with the ease of doing business and the quality of support, customer responses to G2’s “Likely to Recommend” question, and the number of reviews received on G2.

rater8 was awarded Users Most Likely To Recommend in G2’s Online Reputation Management Software category for Summer 2022. This award falls under G2’s Results Index and is given to the product earning the highest Likely To Recommend rating in its category. The Results score is affected by customers’ estimated ROI, reported time to go live, satisfaction with the product’s ability to meet requirements, and likelihood to recommend, as well as user adoption percentage and the number of reviews received on G2.

For the second quarter in a row, rater8 was awarded Easiest To Do Business With in G2’s Online Reputation Management Software category. This award falls under G2’s Relationship Index and is give to the product earning the highest Ease of Doing Business With rating in its category. 

rater8 was awarded Best Support Mid-Market in G2’s Online Reputation Management Software category for Summer 2022. This award falls under G2’s Relationship Index and is given to the product earning the highest Quality of Support rating in its category.

rater8 was awarded Easiest Setup in G2’s Online Reputation Management Software category for Summer 2022. This award falls under G2’s Implementation Index and is given to the product earning the highest Ease of Setup rating in its category. The Implementation score is affected by customer satisfaction with the set-up process, the amount of time (in months) required to go live, user adoption percent, the implementation method used by customers, and the number of reviews received on G2.

rater8 was awarded Easiest To Do Business With Mid-Market in G2’s Online Reputation Management Software category for Summer 2022. This award falls under G2’s Relationship Index and is given to the product earning the highest Ease of Doing Business With rating in its category.

rater8 was awarded Easiest Admin in G2’s Online Reputation Management Software category for Summer 2022. This award falls under G2’s Usability Index and is given to the product earning the highest Ease of Admin rating in its category. The Usability score is affected by customer satisfaction with the ease of use and ease of admin, customer responses to G2’s “Meets Requirements” question, user adoption percentage, and the number of reviews received on G2.

rater8 was awarded Easiest To Use in G2’s Online Reputation Management Software category for Summer 2022. This award falls under G2’s Usability Index and is given to the product earning the highest Ease of Use rating in its category.

rater8 was awarded Best Meets Requirements in G2’s Online Reputation Management Software category for Summer 2022. This award falls under G2’s Usability Index and is given to the product earning the highest Meets Requirements rating in its category.

rater8 was awarded Best Support in G2’s Online Reputation Management Software category for Spring 2022. This award falls under G2’s Relationship Index and is given to the product earning the highest Quality of Support rating in its category.

rater8 was named a High Performer in G2’s Online Reputation Management Software category for Spring 2022. Products in the High Performer quadrant of G2’s Grid Report have high customer Satisfaction scores and low Market Presence scores compared to the rest of the category.

rater8 was awarded Easiest To Do Business With in G2’s Online Reputation Management Software category for Spring 2022. This award falls under G2’s Relationship Index and is given to the product earning the highest Quality of Support rating in its category.

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Capterra-verified rater8 client

Outstanding – all of the employees we have worked with over the past several years have been beyond helpful and friendly. Truly A+ customer service. I'm never hesitant to ask "stupid" questions because they always respond so thoughtfully and thoroughly and make me feel happy that I asked!

    Capterra-verified rater8 client

    Getting patients to tell us about their great experiences or even give us good feedback and perspective was so difficult. We traded our old paper process and clunky online web form for the ease rater8 offers. Our Google reviews are up 500% – yes, you read that right. We have not even popped the cork in celebration of a year with rater8 and we're already in love. It's fast, we know, but when the love is real you really just have to go with it.

      G2-verified rater8 client

      rater8 is an exceptional company. They immediately stood out from their competitors during our due diligence and from the minute we signed on, the support has been spot-on, responsive and powerful. We feel like each member we interact with is top-notch and well-versed in their specialty. The company is also progressive. rater8 is not a reputation management group sitting on their hands. They are constantly coming up with new products and services. I would highly recommend rater8 to anyone!

        See What More rater8 Clients Have to Say

        Elizabeth Noell Practice Administrator, Wellness Dallas

        Tremendous value. They know their business and they communicate clearly and consistently about what they are good at. Their surveys are concise and visually pleasing and my favorite part is that they make it so easy for a patient to leave a review on Google for example. Many of our patients are 45+ years old and don't know how to leave reviews and rater8 cuts out all the steps. The reporting is phenomenal and the quarterly meetings (strategy consults) are valuable. Their customer service is very responsive and I cannot say enough good about the people I've met through the process. We are extremely happy with the service.

          Brian Bizub CEO, Raleigh Orthopaedics

          rater8 was the easiest product to set up in my 33-year healthcare career. We really appreciate the ease of implementation and the periodic strategy consults. rater8 gets to know our business and creates a real relationship – something I’ve rarely seen in healthcare.

            Melissa Kale Practice Administrator, Catawba Pediatric Associates

            The implementation for rater8 was extremely simple and convenient. The rater8 team collaborated with Allscripts and performed the majority of the set up behind the scenes with no effort on my part. I had the opportunity to select survey criteria and customize to ensure optimization for our practice. I have been impressed by the results we have received in just over a month.

              Nikki Hogan Marketing Consultant, Midwest Bone & Joint Institute

              It took only an hour of my time to get rater8 up and running – rater8 did all the work for me. I love that you don’t have to be highly technical - the solution is really intuitive for practice administrators and it’s been a great addition to our practice.

                Ashley Baker Administrator, Sonoran Spine

                The team at rater8 had our practice up and running smoothly in a very timely manner. It required minimal time on my end. rater8 is efficient, helpful and best of all…the surveys are productive getting responses from our patients. We highly recommend rater8.

                  Robert Carruba Practice Administrator, Neurological Associates

                  When we decided to implement rater8, I had some concerns about how much of my time it would absorb. All of my worries were quickly relieved. They took the ball and basically handled everything. This was by far the easiest implementation of any application or software that we have ever experienced.

                    Lisa Perrone Practice Administrator, The Eye Care Center of New Jersey

                    It was very easy to implement rater8 at our practice; they made the transition easy and smooth. They also helped me gain control over our Google listings so we felt more in control of what comments were said about our practice. rater8 was able to generate so many positive reviews that our ratings increased quickly.

                      I love the rater8 strategy consults. We have been able to make improvements in our online reputation over a relatively short period of time.​

                      Chris Ivaska Patient Experience Manager,
                      Gonzaba Medical Clinic

                        Extremely valuable. rater8 has been very thoughtful during the Coronavirus pandemic to include flexibility, and above & beyond customer care​.

                        Tracey Reid Vice President,
                        Georgia Spine & Orthopaedics

                          Amazing! They are wonderful to work with and have made a huge difference in our online presence. They make suggestions about how we might want to tweak settings to improve our performance on various platforms and then also make the changes for me if I ask.​

                          Barbara Sack Executive, Midwest Orthopaedics​

                            The feedback collected with rater8 has made our doctors cognizant of their patient-facing behaviors. We found that we see the same patient problems, and the same questions are asked across our base of patients. We’ve also become more conscious of our responses in these situations (i.e., be more patient, and respond more graciously...boosting our ratings). It's helping us be better doctors in front of the patients.

                            Becky Luu, O.D. Optometrist, Pediatric
                            Ophthalmology & Adult Strabismus