testimonial
What Clients say
Tremendous value. They know their business and they communicate clearly and consistently about what they are good at. Their surveys are concise and visually pleasing and my favorite part is that they make it so easy for a patient to leave a review on Google for example. Many of our patients are 45+ years old and don't know how to leave reviews and rater8 cuts out all the steps. The reporting is phenomenal and the quarterly meetings (strategy consults) are valuable. Their customer service is very responsive and I cannot say enough good about the people I've met through the process. We are extremely happy with the service.
The implementation for rater8 was extremely simple and convenient. The rater8 team collaborated with Allscripts and performed the majority of the set up behind the scenes with no effort on my part. I had the opportunity to select survey criteria and customize to ensure optimization for our practice. I have been impressed by the results we have received in just over a month.
It was very easy to implement rater8 at our practice; they made the transition easy and smooth. They also helped me gain control over our Google listings so we felt more in control of what comments were said about our practice. rater8 was able to generate so many positive reviews that our ratings increased quickly.
The feedback collected with rater8 has made our doctors cognizant of their patient-facing behaviors. We found that we see the same patient problems, and the same questions are asked across our base of patients. We’ve also become more conscious of our responses in these situations (i.e., be more patient, and respond more graciously....boosting our ratings). It's helping us be better doctors in front of the patients.
