Identify. Address. Improve.
Patient Satisfaction Surveys
& Benchmarking
Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.
Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.
Short & Anonymous
Internal, 5-question micro-surveys make feedback short and simple. Because our surveys are anonymous, patients feel comfortable providing honest feedback.
100+ Healthcare-Focused Questions
Choose from 100+ questions that focus on all aspects of your practice and operations: from the doctors, front desk staff, and clinical staff, to the check-in process, office cleanliness, and more.
Question Randomization
We automatically randomize and rotate the survey questions, keeping surveys short and ensuring you capture a wide range of data.
28% Response Rate
Our micro-surveys are fun and easy to fill out, leading to high response rates and patient engagement.
Real-Time Integrations
Our 100+ EMR and practice management system integrations mean that surveys are sent to patients in real-time, immediately after checkout.
Advanced Targeting & Granularity
Target specific patients based on their appointment type. Capture granular data at the individual provider, staff, or location level, allowing you to drill down for insights.
Personalized Surveys
Our surveys feature headshots of the providers and front desk staff to add a personal touch and increase response rates.
Redundant Survey Protection
To avoid overwhelming repeat patients with surveys, we offer configurable survey redundancy protection. The default is 45 days, meaning patients won't receive more than one survey during this time period.
Low Rating Alerts
Low Rating Alerts
Our surveys are anonymous. However, when our algorithm detects the patient is unhappy, the patient will receive a prompt upon clicking submit: "We strive for 5 stars. Would you like to share your identity with the practice administrator?"
If the patient chooses to share their identity, an email alert is automatically sent to the practice administrator or designated recipient, presenting the opportunity to proactively and promptly address issues as soon as they arise, turning unhappy patients into practice evangelists.
Want to See More Reports?
We'll prepare detailed analyses for you and your doctors.
Data is King
Analytics Dashboard
Analytics Dashboard
lifetime guarantee
Improve practice operations, identify star performers and their key competencies, and address employees in need of additional training.
One centralized dashboard pulls in all internal and external reviews from rater8, Google, Healthgrades, Vitals, and WebMD.
lifetime guarantee
Flag comments or reviews, filter by star-rating, and drill down at the provider- or question-level to uncover trends and insights.
lifetime guarantee
Export comments and reports to share with team members.
Trend Analysis
Ratings Distribution
Ratings Distribution
lifetime guarantee
Use our analytics dashboard to accurately measure the performance of your patient-facing employees.
lifetime guarantee
Monitor survey volume, net promoter scores, and star-ratings of your physicians and advanced practitioners side-by-side for easy analysis.
lifetime guarantee
Track surveys sent, open rates, response rates, delivery methods, trends, and more.
Practice Improvement
Benchmarking
Survey Data
Benchmarking
Survey Data
Easily identify challenges or problem areas within your practice.
“If you can’t measure it, you can’t improve it.”
Granular Data
Employee & Location Drill-Down
Employee & Location Drill-Down
Benchmark your performance and compare your practice and physicians to peers to drive improvements in patient experience.
