Identify. Address. Improve.

Patient Satisfaction Surveys
& Benchmarking

Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.

- H. James Harrington

Short & Anonymous

Internal, 5-question micro-surveys make feedback short and simple. Because our surveys are anonymous, patients feel comfortable providing honest, objective feedback.

100+ Healthcare-Focused Questions

Choose from 100+ questions that focus on all aspects of your practice and operations: from the doctors, front desk staff, and clinical staff, to the check-in process, office cleanliness, and more.

Question Randomization

We automatically randomize and rotate the survey questions, keeping surveys short and ensuring you capture a wide range of data.

26% Response Rate

Our micro-surveys are easy and fun to fill out, leading to high response rates and engagement from patients.

Real-Time Integrations

Our practice management integrations mean that surveys are sent in real-time. Patients receive the surveys by the time they reach the parking lot.

Advanced Targeting & Granularity

Target specific patients based on their appointment type. Capture granular data at the individual provider, staff, or location level, allowing you to drill down for insights.

Personalized Surveys

Our surveys feature headshots of the providers and front desk staff to add an extra personal touch and increase response rates.

Redundant Survey Protection

We don't want to overwhelm repeat patients with surveys. Within rater8, you can set survey redundancy protection to any number of days. The default is 45 days, meaning patients won't receive more than one survey during this time period.

Low Rating Alerts

Our surveys are anonymous. However, when our algorithm detects the patient is unhappy, upon clicking submit, the user will be prompted with: "We strive for 5 stars. Would you like to share your identity with the practice administrator?"

If the patient chooses to share their identity, an email alert is automatically sent to the practice administrator (or whomever else you designate), allowing the administrator to proactively and promptly address issues as soon as they arise, turning unhappy patients into practice evangelists.

Want to See More Reports?

We'll prepare detailed analyses for you and your doctors.

Data is King

Analytics Dashboard

lifetime guarantee

Improve practice operations, identify star performers and their key competencies, and address employees in need of additional training.

One centralized dashboard pulls in all internal and external reviews from rater8, Google, Healthgrades, Vitals, and WebMD.

lifetime guarantee

Flag comments or reviews, and filter by star-rating so you can easily view and identify the most important ones, while drilling down at the provider- or question-level to uncover trends and insights.

lifetime guarantee

Export comments and reports to share with team members.

Trend Analysis

Ratings Distribution

lifetime guarantee

Use our analytics dashboard to accurately measure the performance of your patient-facing employees.

lifetime guarantee

Monitor survey volume, NPS scores, and star-ratings of your physicians and advanced practitioners side-by-side for easy analysis.

lifetime guarantee

Track surveys sent, open rates, response rates, delivery methods, trends, and more.

Practice Improvement

Benchmarking
Survey Data

Easily identify challenges or problem areas within your practice.

“If you can’t measure it, you can’t improve it.”

Granular Data

Employee & Location Drill-Down

Benchmark your performance and compare your practice and physicians to peers to drive improvements in patient experience.

Healthcare Reputation Management