Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.
Short & Anonymous
Internal, 5-question micro-surveys make feedback short and simple. Because our surveys are anonymous, patients feel comfortable providing honest, objective feedback.
Our practice management integrations mean that surveys are sent in real-time. Patients receive the surveys by the time they reach the parking lot.
We automatically randomize and rotate the survey questions keeping surveys short and ensuring you to capture a wide range of data.
26% Response rate
Our Micro-Surveys are easy and fun to fill out, leading to high response rates and engagement from patients.
35+ Healthcare-Focused Questions
Choose from 35+ questions that focus on all aspects of your practice and operations – the doctors, the front desk staff, clinical staff, the check-in process, office cleanliness, and more.
Advanced Targeting & granularity
Target specific patients based on their appointment type. Capture granular data at the individual provider, staff or location level, allowing you to drill down for insights.
Our surveys feature headshots of the providers and front desk staff to add an extra personal touch and increase response rates.
Redundant Survey Protection
We don't want to overwhelm repeat patients with surveys. Within rater8, you can set survey redundancy protection to any number of days. The default is 45 days which means patients won't receive more than one survey during this time period.
Rate Your Employees
Patients can rate your patient-facing employees (physicians, extenders, and front-desk staff) by their name and headshots. Capture this feedback and easily analyze all comments associated with that individual, holding your staff members more accountable.
Low Rating Alerts
Our surveys are anonymous. However, when our algorithm detects the patient is unhappy, upon clicking submit, the user will be prompted with: "We strive for 5-Stars. Would you like to share your identity with the practice administrator?"
If the patient chooses to share their identity, an email alert is automatically sent to the practice administrator (or whomever else you designate), allowing the administrator to proactively and promptly address issues as soon as they arise, turning unhappy patients into practice evangelists.