Service Recovery
Low Rating Alerts
Our surveys are anonymous. However, when our algorithm detects the patient is unhappy, upon clicking submit, the user will be prompted with: "We strive for 5-Stars. Would you like to share your identity with the practice administrator?"
If the patient chooses to share their identity, an email alert is automatically sent to the practice administrator (or whomever else you designate), allowing the administrator to proactively and promptly address issues as soon as they arise, turning unhappy patients into practice evangelists.
