Our surveys are anonymous. However, when our algorithm detects the patient is unhappy, upon clicking submit, the user will be prompted with: "We strive for 5-Stars. Would you like to share your identity with the practice administrator?"
If the patient chooses to share their identity, an email alert is automatically sent to the practice administrator (or whomever else you designate), allowing the administrator to proactively and promptly address issues as soon as they arise, turning unhappy patients into practice evangelists.
rater8 is the leader in healthcare reputation management. Capture patient feedback, enhance patient satisfaction, and grow online doctor reviews and ratings with rater8.
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