Optimize Your Reputation
Transform patient feedback into practice growth.
Gain actionable insights to elevate service quality and strengthen your reputation as a top healthcare provider and employer.
Helping practices collect patient experience data fast with a 35% average response rate.
The Missing Link
Why Collecting Feedback Isn't Enough
Building a strong reputation starts from within. If the patient experience isn’t prioritized, poor satisfaction scores and online ratings will follow, leading to lower patient acquisition and retention. By fostering a positive internal culture and consistently delivering great care, you can strengthen your reputation from the inside out.
The High Cost of Patient Churn
It costs 5–25x more to acquire a new patient than to retain an existing one. For example, losing 50 patients with an average revenue of $500 each costs $25,000 in lost revenue, not including acquisition costs.
Burnout and Turnover Costs
Turnover rates on are the rise, with 76% of doctors and nurses reporting burnout symptoms. Replacing a single registered nurse can cost $28,000 to $52,000 due to recruitment, training, and lost productivity.
Turn Patient Feedback into Operational Improvements
Patient satisfaction data has a direct impact on quality improvement. In one study, patient satisfaction improved from 41% to 64% after targeted improvements based on feedback.
Improve Your Reputation From the Inside Out
The Complete Reputation Optimization System
Patient Satisfaction Surveys
rater8's anonymous, 5-question micro-surveys yield a high average response rate of 35%, randomizing any of 160+ benchmarkable questions to provide you with continuous, real-time feedback on the areas you care about most.
Employee Satisfaction Surveys
Stay ahead of burnout and foster a positive work environment with employee satisfaction micro-surveys. With benchmarking and sentiment analysis, practices can identify areas for improvement to ensure a happier, more engaged workforce, leading to better patient care and lower turnover.
NPS Surveys
Gain greater insight into your organization’s future growth and success by measuring patient loyalty and retention with 0-10 point net promoter score (NPS) surveys.
Patient Feedback Summaries
See how each provider is performing to track professional development, improve quality of care, and boost morale with positive feedback.
Service Recovery
Set up low-rating alerts and flag comments for review so your staff know what needs to be addressed first.
Listings & Employee Diagnostics
Add or remove providers and locations from service with ease to ensure pollin8 is always optimized for the best results.
Benchmarking
Benchmarking helps you contextualize your satisfaction scores, giving you a clear understanding of how your practice is performing compared to peers in your region, specialty, or nationwide. With access to over 30 million data points, you can gain valuable insights into your strengths and areas for improvement, ensuring you're always on track to deliver exceptional care and service.
Turnkey Reports
rater8’s turnkey reports and data visualizations make it easy to understand performance at a glance and share results across your practice. With ready-to-use exports, you can quickly communicate key metrics, highlight wins, and pinpoint areas for improvement — no data wrangling required.
Impact Showcase
Measurable Outcomes for Forward-Thinking Practices
35%
Average response rate
30M+
Benchmarkable data points
4.89
Average physician star rating
25K+
Doctors on the rater8 platform
Case Study
Trusted by 25,000 Healthcare Providers
FAQs
Everything you need to know to get started.
rater8’s secure platform makes it easy to monitor, manage, and elevate your reputation across the web.
Can we customize the survey questions?
Yes! Our surveys are fully customizable, allowing you to tailor questions to your practice’s needs. Plus, we can segment your patient base by appointment type, specialty, and more so that patients receive questions relevant to their experience.
How long are the patient satisfaction surveys?
Each survey includes one “rate your provider” question plus four additional questions, for a total of five.
Can I run reports on the data collected by rater8?
Yes, rater8 offers a range of turnkey reports designed to provide actionable insights quickly. All reports are exportable for easy sharing and analysis.
Can we benchmark against similar practices in rater8?
Yes! rater8’s benchmarking tools aggregate over 30 million data points from survey results, allowing you to compare your performance against similar practices based on specialty, association, or appointment type.
Ready to optimize your online reputation?
Join practices seeing 300% more reviews in 90 days.