Patient Satisfaction Surveys
Online Review Management:
Build. Monitor. Respond.
In Review Builder mode, patients are automatically redirected to each doctor’s preferred online review site. The patients are thanked for their feedback and are encouraged to share their thoughts with others online. rater8 supports all review sites including Google, Healthgrades, Yelp, Facebook, and Vitals. This process is 100% automated thanks to our practice management integrations and allows you to build your online reviews quickly and in parallel. Within the rater8 dashboard, you’re able to track, monitor, and respond to third-party reviews in one centralized location.
Low Rating Alerts
Was the patient unhappy with their treatment or experience? If so, an email alert is sent to the office administrator, alerting them of patient concerns. This way, the office can follow up appropriately and proactively address any concerns before patients post a review online – turning unhappy patients into practice evangelists.
Verified Review Pages & Badges
Proudly display your patient reviews on your own practice’s website using our rater8 Testimonials Widget. Highlight patient testimonials from rater8 and other third party review sites like Google, Healthgrades, and Facebook. Give patients the confidence they need to book an appointment with you.
Enhance Practice Profitability
Gain real-time insights into how you and your team are doing. Have data-driven conversations, identify areas of improvement, track progress, and reward your top performers. By focusing on building your online reputation with rater8, you amass a large number of online ratings quickly, drive more traffic to your practice’s website, increase the number of patient appointments, and enhance practice profitability.
Frequently Asked Questions
We integrate with the leading practice management systems. Check out our integrations page to see some examples. If your practice management system isn’t on the list, we’ll add it! Speak to our solutions consultant to get started.
Yes! We offer a free 30-day trial. We’re confident you’ll love our software and we want you to try it out, risk-free. No upfront payment is required. You only pay if you decide to move forward with our platform.
rater8 makes the setup EASY. Our team of implementation consultants will get your practice running on rater8 within days. Our clients repeatedly say that our implementation requires little to no time on their end and that rater8 was the easiest IT project to launch. We strive to make the process pain-free and seamless for all.
There are two modes available in rater8: Survey Mode and Review Builder mode. Survey mode collects all feedback within rater8 whereas Review Builder mode redirects patients to popular review sites such as Google, Healthgrades, Vitals, and Yelp. You can use either mode separately or a combination of both by choosing what percentage of emails are sent in each mode.
rater8 can target Google, Healthgrades, Vitals, Facebook, and more. The preferred review platform can be set at the practice and doctor-level.
rater8 can also build online reviews in parallel. For example, administrators can choose to send 50% to Google My Business, 30% to Healthgrades, and 20% to Vitals. These percentages are easily configurable.
rater8 takes privacy and data security seriously. When your practice management system sends us an HL7 file containing the patient’s appointment information, we process it and only store in our database the patient’s name, email address, and – at your option – mobile number. Other than these demographic fields, we neither receive from your practice management system, nor store in our database, patient-related medical information like diagnoses, prescriptions, past procedures, etc.
Once we process the HL7 files, we encrypt and archive them on our server.
In addition, rater8 does not share or sell any patient names, email addresses, or phone numbers with any third party.
Yes – a patient can unsubscribe from email or text messages at any time.
With a real-time interface with your practice management system, the moment the patient leaves your office, we send our RateMe email to the patient so that when they get to their car in the parking lot, they would already have the email on their mobile devices. The delay between checkout and receiving an email can be set in the software.
Administrators can also configure the time between messages. For example, if a patient visits the doctor twice in one week, practices may not want to send the patient two satisfaction surveys. This is configurable within the software.
Absolutely! We have a team of consultants that are dedicated to helping you create, claim, and optimize your listings. We know this process can be tedious and time-consuming. Rather than simply give you the tools to do it yourself, we’ll take this work off your back completely. If you prefer to manage this yourself, we have an abundance of literature and resources to help you along the way.
The majority of our clients are in the healthcare space. However, we do have a number of non-healthcare clients. If you’re interested in our services, reach out and we’ll let you know how we can help!
Review gating is the act of soliciting feedback from a patient, and then deciding whether to ask them for a Google review based on their response. This is strictly against Google My Business’ review guidelines and comes with heavy penalties. Google explicitly says: “Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers.” Unlike other reputation management vendors, rater8 does not review gate. We believe it is important to follow Google guidelines and be in compliance at all times.
Schedule a Demo
Learn about our FREE 30-day trial!