Patients provide feedback in 3 easy steps!
Patients provide fast, easy feedback. They’re welcome to leave ratings on a scale of 1 to 5 stars and provide further comments. The questions focus on doctors, front desk staff, the check-in process, office, and more. Patients can choose to remain anonymous or identify themselves. Due to the ease and simplicity of our survey software, our doctors receive a whopping 26% response rate!
Frequently Asked Questions
There are two modes available in rater8: Survey Mode and Review Builder mode. Survey mode collects all feedback within rater8 whereas Review Builder mode redirects patients to popular review sites such as Google, Healthgrades, Vitals, and Yelp. You can use either mode separately or a combination of both by choosing what percentage of emails are sent in each mode.
Yes – a patient can unsubscribe from email or text messages at any time.
rater8 takes privacy and data security seriously. When your practice management system sends us an HL7 file containing the patient’s appointment information, we process it and only store in our database the patient’s name, email address, and – at your option – mobile number. Other than these demographic fields, we neither receive from your practice managment system, nor store in our database, patient-related medical information like diagnoses, prescriptions, past procedures, etc.
Once we process the HL7 files, we encrypt and archive them on our server.
In addition, rater8 does not share or sell any patient names, email addresses, or phone numbers with any third party.
rater8 takes care of the setup and configuration. We have a team of implementation consultants that will get your medical practice running on rater8 within days. We strive to make the process pain-free and seamless for our customers.
rater8 can target Google, Yelp, Healthgrades, Vitals, Facebook, and more. The preferred review platform can be set at the practice and doctor-level.
rater8 can also build online reviews in parallel. For example, administrators can choose to send 50% to Google My Business, 30% to Healthgrades, and 20% to Vitals. These percentages are easily configurable.
With a real-time interface with your practice management system, the moment the patient leaves your office, we send our RateMe email to the patient so that when they get to their car in the parking lot, they would already have the email on their mobile devices. The delay between checkout and receiving an email can be set in the software.
Administrators can also configure the time between messages. For example, if a patient visits the doctor twice in one week, practices may not want to send the patient two satisfaction surveys. This is configurable within the software.
We integrate with the leading practice management systems. Check out our integrations page to see some examples. If your practice management system isn’t on the list, we’ll add it! Speak to our solutions consultant to get started.