LOW RATINGS ALERTS
Was the patient unhappy with their treatment or experience? If so, an email alert is sent to the office administrator, alerting them of patient concerns. This way, the office can follow up appropriately and proactively address any concerns before patients post a review online – turning unhappy patients into practice evangelists.
Every quarter, our team of specialists meet with our clients to review their practices’ online reviews and patient feedback. At no extra charge, rater8 sifts through the data to identify trends, track progress, recommend changes, and create a personalized reputation roadmap. Our clients find these data reviews invaluable!