Gain online reviews and improve your healthcare ratings
Upon checkout, patients immediately receive a text or email requesting quick feedback about their visits. This process is 100% automated. At rater8, we respect your privacy. All patients have the ability to opt-out of future communications.
Patient Responds to Survey
Patients provide fast, easy feedback in our intuitive software and are welcome to leave ratings on a scale of 1 to 5 stars and provide further details and comments. The questions focus on doctors, front desk staff, the check-in process, office, and more. Patients can choose to remain anonymous or identify themselves. Due to the ease and simplicity of our survey software, our doctors receive a whopping 25% response rate!
Happy Patients are Redirected to Review Sites
Happy patients are automatically redirected to each doctor’s preferred online review site. The patients are thanked for their feedback and are encouraged to share their (positive) thoughts with others online. rater8 supports all review sites including Google, Healthgrades, Yelp, Facebook, and Vitals. Unhappy patients will not be re-directed to the review sites so they don’t tarnish your online reputation.
Email Alerts are Sent for Bad Responses
Was the patient unhappy with their treatment or experience? If so, an email alert is sent to the office administrator, alerting them of patient concerns. This way, the office can follow up appropriately and proactively address any concerns before patients post a review online – turning unhappy patients into practice evangelists.
Analyze the Results
Gain real-time insights into how you and your team are doing. Have data-driven conversations, identify areas of improvement, track progress, and reward your top performers.
Enhance Your Practice’s Bottom Line
By focusing on building your online reputation with rater8, you amass a large number of online ratings quickly, drive more traffic to your practice’s website, increase the number of patient appointments, and enhance practice profitability.
There are two modes available in rater8: Survey Mode and Review Builder mode. Survey mode collects all feedback within rater8 whereas Review Builder mode redirects happy patients to popular review sites such as Google, Healthgrades, Vitals, and Yelp. You can use either mode separately or a combination of both by choosing what percentage of emails are sent in each mode.
rater8 takes privacy and data security seriously. When your practice management system sends us an HL7 file containing the patient’s appointment information, we process it and only store in our database the patient’s name, email address, and – at your option – mobile number. Other than these demographic fields, we neither receive from your practice managment system, nor store in our database, patient-related medical information like diagnoses, prescriptions, past procedures, etc.
Once we process the HL7 files, we encrypt and archive them on our server.
In addition, rater8 does not share or sell any patient names, email addresses, or phone numbers with any third party.
With a real-time interface with your practice management system, the moment the patient leaves your office, we send our RateMe email to the patient so that when they get to their car in the parking lot, they would already have the email on their mobile devices. The delay between checkout and receiving an email can be set in the software.
Drop us a message at our Contact Us page. We’re happy to set up a quick 30-minute demo. Assuming you like what you see (and we’re sure you will), we can get you started on a 30 day free trial. Set up and configuration is minimal and we take care of the heavy lifting. Sit back and relax as the 5 star ratings start to come in!