How It Works 2018-05-21T02:49:16+00:00

How does rater8 work?

Gain online reviews and improve your healthcare ratings

online reviews and ratings


There are two modes available in rater8: Survey Mode and Review Builder mode. Survey mode collects all feedback within rater8 whereas Review Builder mode redirects happy patients to popular review sites such as Google, Healthgrades, Vitals, and Yelp. You can use either mode separately or a combination of both by choosing what percentage of emails are sent in each mode.

Yes, a patient can unsubscribe from email or text messages at any time.

rater8 takes privacy and data security seriously. When your practice management system sends us an HL7 file containing the patient’s appointment information, we process it and only store in our database the patient’s name, email address, and – at your option – mobile number. Other than these demographic fields, we neither receive from your practice managment system, nor store in our database, patient-related medical information like diagnoses, prescriptions, past procedures, etc.

Once we process the HL7 files, we encrypt and archive them on our server.

In addition, rater8 does not share or sell any patient names, email addresses, or phone numbers with any third party.

With a real-time interface with your practice management system, the moment the patient leaves your office, we send our RateMe email to the patient so that when they get to their car in the parking lot, they would already have the email on their mobile devices. The delay between checkout and receiving an email can be set in the software.

Absolutely! rater8 can target Google, Yelp, Healthgrades, Vitals, Facebook, and more. The preferred review platform can be set at the practice and doctor-level.

Drop us a message at our Contact Us page.  We’re happy to set up a quick 30-minute demo. Assuming you like what you see (and we’re sure you will), we can get you started on a 30 day free trial. Set up and configuration is minimal and we take care of the heavy lifting. Sit back and relax as the 5 star ratings start to come in!

Demo Videos

Analytics, Measurement, and Improvement [Video]

Superior Patient Feedback [Video]

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