Download Your Free Patient Experience Guide

Featuring insights from industry experts

Download the Free Guide

What's included?

Our free patient experience guide includes 20 pages of best practices from some of the brightest minds in the healthcare industry. Use their tried-and-true methods to boost patient satisfaction and take the guesswork out of optimizing your organization.

Whether or not you’re currently collecting patient feedback via rater8’s satisfaction surveys, these expert insights will help propel your healthcare organization to the next level.

Perfect the Check-In Experience

Master the art of the warm welcome through the adoption of a top-performing rater8 client's wildly successful "never say no" philosophy.

Manage Waiting Room Expectations

Patients often dread the waiting room, but what if we told you the wait is rarely the main culprit? Learn why poor communication is the most common cause of low satisfaction scores.

Build & Maintain Your Dream Team

Smart hiring decisions are just the beginning. Streamlined onboarding and continuous training are essential to establishing a successful team.

Navigate Negative Feedback with Ease

Don't make the mistake of ignoring negative patient reviews. Plus, learn how 5-star reviews can help boost employee morale.

Thank you to our contributors!

Thank you to our contributors!

Major Health Partners
Vanguard Medical Group
Michigan Orthopaedic Surgeons
Peninsula Orthopaedic Associates
Ortho Central
Island Eye Surgery Specialists, Staten Island, NY

Patty Scoville, Practice Manager, Major Health Partners

Vanessa Marrero, Primary Care Operations Manager, Vanguard Medical Group

Jonathan Dunford, Chief Operating Officer, Michigan Orthopaedic Surgeons

Kemuel Carey, Chief Executive Officer, Peninsula Orthopaedic Surgeons

Heather Kuklinski, Director of Operations, Ortho Central

Joe Marino, Practice Administrator, Island Eye Surgery Specialists

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