rater8

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Frequently Asked Questions

FAQ

We integrate with 100+ EHR and practice management systems. Check out our integrations page to see some examples. If your EHR/PM system isn’t on the list, we’ll add it! Speak with a rater8 solutions consultant to get started.

Yes! We offer a 30-day free trial. We’re confident you’ll love our software, and we want you to try it out, risk-free. No upfront payment is required. You only pay if you decide to move forward with our platform.

rater8’s activation process requires little to no time or effort from the client, which makes setup incredibly easy! We strive to make the process pain-free and seamless. Our team will get your practice up and running with rater8 in days.

“The implementation was very easy; it took about 2-3 hours sp read out over a week or so.” – Courtney from La Pine Community Health Center

“The implementation was very easy. It didn’t even take an hour of time.” – Robin from Lancaster Orthopedics

The team at rater8 had our practice up and running smoothly in a very timely manner. It required minimal time on my end to produce the necessary material. This group is efficient, helpful, and best of all…the software is productive in getting responses from our patients.” – Ashley from Sonoran Spine

Check out more testimonials.

Within rater8, there are two patient workflows: Review Builder Mode and Survey Mode.

Review Builder Mode maximizes the number of online reviews created, redirecting patients to popular healthcare review sites such as Google, Healthgrades, Vitals, and WebMD.

Survey Mode collects internal feedback from patients before redirecting them to popular review sites. You can use either mode or a combination of both.

rater8 targets Google, Healthgrades, Vitals, WebMD, Facebook, and more. The preferred review platform can be set practice-wide and customized for individual doctors.

rater8 also builds online reviews in parallel based on your goals. For example, administrators can choose to send 50% to Google, 30% to Healthgrades, and 20% to Vitals. These percentages are easily configurable.

As a SOC 2-certified vendor, rater8 takes privacy and data security seriously. When your EHR/PM system sends us an HL7 file containing the patient’s appointment information, we process, encrypt, and store only the following in our database: the patient’s name, email address, and (optionally) mobile number. Other than these demographic fields, we neither receive from your EHR/PM system, nor store in our database, patient-related medical information like diagnoses, prescriptions, past procedures, etc.

rater8 does not share or sell patient names, email addresses, or phone numbers with any third parties.

Yes. Patients can unsubscribe from email or text messages at any time.

Using a real-time interface with your EHR/PM system, we send our RateMe email or text the moment the patient leaves your office. By the time they reach their car in the parking lot, they already have the survey on their mobile device. The time delay between checkout and receiving a survey is configurable and can be set in the software.

To avoid overwhelming repeat patients with surveys, rater8 also offers configurable redundancy protection. The default is 45 days, meaning patients won’t receive more than one survey during this time period.

Absolutely! We have a team of Google Business Profile consultants who are dedicated to helping you create, claim, and optimize your listings. We know this process can be tedious and time-consuming. Rather than simply give you the tools to do it yourself, we’ll take on this work. If you prefer to manage this yourself, we have an abundance of literature and resources to help you along the way.

Review gating refers to soliciting feedback from a patient and then, based on their response, deciding whether to ask them to post their feedback on a public review site. This is strictly prohibited in Google’s review guidelines and comes with heavy penalties. Google review solicitation explicitly states: “Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers.”

Unlike other reputation management vendors, rater8 does not review gate. We believe it is important to follow Google guidelines and be in compliance at all times.

rater8 is not a full-service marketing agency. We do not offer website building, paid ad services, or social media management. We focus on healthcare reputation management and we do it really, really well — better than the rest.

If your medical practice is in need of marketing services outside our domain, we partner with a number of amazing healthcare marketing agencies that we will proudly and confidently refer you to.

Ultimately, rater8 is a complement to your marketing agency, not a competitor or replacement.

For better or worse, anyone can leave a review on Google, Healthgrades, Vitals, WebMD, and other top healthcare review sites.

However, with rater8 Verified Reviews pages, we can guarantee reviews are from actual patients. Only real, verified patients are invited to leave their feedback via text or email following their appointment at your media practice.

Random individuals cannot leave a rater8 reviews — it’s invite-only. As a result, you can be 100% confident that feedback is from a verified patient.

No. Your patients need a Gmail account to leave a Google review.

Healthgrades, Vitals, and WebMD do not require user logins or profiles, nor do patients need a profile to leave a rater8 Verified Review.

No, and this is by design. Unlike some of our competitors, we do not let patients pick where to leave a review. We automatically direct patients to the review platform where you need the most help.

Imagine you have a 85 reviews and a 4.9 star rating on Google, but your Healthgrades profile has a meager 3 stars with only 5 reviews. rater8’s algorithm knows to send the next review request to Healthgrades, not Google.

Your online reviews should look good across all review platforms, not just on one or two. Automatically redirecting patients to the right platform ensures you create a balanced, polished online image.

rater8’s annual Practice Excellence Awards honor our exceptional clients who have consistently provided the highest level of patient satisfaction. This recognition is given across various categories, including practices (small, medium, and large), doctors, advanced practitioners, and office staff. These winners are chosen based on the outstanding ratings they receive from rater8’s patient satisfaction surveys conducted throughout the year.

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Email Address

[email protected]

Office Address

110 Chestnut Ridge Road
Suite 231
Montvale, NJ 07645

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Free Review Response Roadmap from rater8

Download rater8's FREE Review Response Roadmap for healthcare organizations!