Reports To: Vice President, Marketing 

Role Description: 

Build and manage a team of Sales Development Representatives that are responsible for developing and qualifying revenue opportunities within their assigned territory. Representatives generate new business opportunities by conducting strategic research, cold calling, and email prospecting. You will play a key role as you build and manage this team to achieve rater8’s market growth objectives. 

Your Impact: 

• Work closely with rater8 leadership to establish Sales Development targets, processes, and reporting
• Hire, train, and manage a team of Sales Development Reps
• Develop Reps into sales-ready candidates for future Solutions Consultant positions
• Create metrics for monthly qualified lead objectives; maintain CRM information for prospective clients
• Motivate individuals and team to exceed objectives through continuous coaching on prospecting and outreach strategies, regular communication of results, and creative incentives
• Regularly report on team/individual results – Lead Quantity, Quality, Revenue
• Along with managerial responsibilities, carry a sales development quota and generate leads through cold calling and other prospecting methods.
• Attend annual healthcare industry conferences with the rater8 sales team to prospect leads, demonstrate products and strengthen relationships with current customers
• Work closely with Marketing on defining campaign follow-up and reporting
• Work closely with Marketing and Sales leadership and Solutions Consultants to ensure lead quality/quantity and proper follow-up
• Foster positive working relationships across rater8 and build a cohesive, motivational and respectful work culture consistent with rater8’s values.

Your Qualifications: 

• 3-5 years of experience in sales management or sales / business development management, preferably in technology sales (experience in healthcare IT a plus) with a consistent and proven track record of overachievement of quota expectations and experience performing cold calling activities.
• Proven record of personal sales success in a technology sales environment
• Strong understanding of prospecting best practices and the desire to incubate a team of 5 and grow the business
• Demonstrated leadership skills as a team builder and team player with a leader mentality, helping each team member reach and surpass their goals
• Hungry for numbers and use them to optimize the SDR activities (Data-Driven)
• Outstanding communication, organizational and time management skills
• Excellent presentation and listening skills
• Able to apply strong business acumen to develop new, creative solutions to problems
• Comfortable in a fast-paced and dynamic environment
• Bachelor’s degree preferred
• Proficiency using CRM tools

About rater8 

rater8 is the leader in healthcare reputation management. Our solution enables medical practices to gather real-time patient feedback about doctors and patient-facing employees. rater8 helps medical practices improve patient satisfaction and build robust online reviews across Google, Healthgrades, 

Vitals, Facebook, and Yelp. Our clients love rater8 because of our commitment to innovation and outstanding customer service and because of our ability to provide an intuitive and robust platform which helps attract and retain patients. 

We are a fully remote yet connected work environment which enables our team members to use their time effectively while collaborating seamlessly by phone, email, and Slack. We offer a competitive compensation and incentive program along with medical benefits. As a growing company, we offer new team members the opportunity to work closely with senior leadership and have an impact on the development of our product roadmap. 

If you would like to help us shape the future of rater8, come along with us on our journey – your dream job is waiting! 

Inclusivity and diversity are important rater8 values and we warmly welcome onto the team all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, or any other legally protected status.

As a Solutions Consultant, you will report to the VP of Marketing and will be a critical part of our team, helping to generate and convert sales leads.  Day-to-day, you will be responsible for:

• Researching, identifying, and tenaciously generating weekly new opportunities
• Contacting prospective clients through cold calls, emails, and inbound leads provided to you by our Marketing team.
• Setting up and conducting product demos
• Accurately tracking sales opportunities and prospective customer interactions in Hubspot 
• Attending conferences with our sales team to demo our product and generate leads
• Following up with leads post-conference to convert them into sales
• Staying up-to-date on product pricing, features, and benefits
• Achieving monthly sales goals

We want to talk if you are:

• Have a track record of success selling healthcare IT and deep connections in the healthcare industry
• An exceptional communicator with strong interpersonal, persuasion and listening skills
• Highly self-motivated, disciplined and driven to be a top earner
• Resourceful and able to learn new products and processes quickly

• Able to think on your feet and are a confident problem solver
• Highly organized and detail-oriented
• Interested in cool software and facile with technology
• Proactive and interested in a fast-track career with tremendous opportunity for growth

• Disciplined in meeting targets and ready to work hard
• Have earned a Bachelor’s degree or have equivalent experience

What You’ll Get: 

• An amazing foundation to build your sales career, widen your skills and expand your responsibilities as our organization grows
• Ongoing coaching on sales techniques and industry trends from the VP of Marketing and the CEO 
• Competitive base salary and uncapped commission on the business you generate
• Generous benefits and work from home flexibility

The position is virtual but an important part of the job is attending conferences (eventually) in different parts of the country, so you’ll definitely need to own business casual attire.

rater8 is looking for a Recruiter/HR Generalist to join our growing team!

We are scaling our team and are looking to expand quickly. As rater8’s Recruiter / HR Generalist, reporting to the VP of Human Resources, you will be charged with finding top talent across our teams and will partner closely with hiring managers, acting as a strategic and trusted advisor throughout the recruitment process. You will guide each person through our recruitment process and build a positive candidate experience.

rater8 revolutionizes the way medical practices improve patient service and physicians’ online reputations. With rater8, medical practices enjoy more online reviews, higher online ratings, increased patient volume, and enhanced practice profitability.
rater8 is a fast-growing, high-performance healthcare IT company providing unlimited career growth and pay opportunities for its employees. We are looking for candidates who are excited about building a fast-track career with us.

Day-to-day, you will be responsible for: 

● Sourcing talented candidates, reviewing resumes, interviewing, scheduling, negotiating offers, etc. – facilitate the interview process in a timely manner and build a talent pool for current and future hiring needs
● Hiring top talent across different teams and functional areas
● Executing on specific hiring strategies and establishing relationships with hiring managers 

● Working closely with Human Resources, Hiring Managers, relevant teams and all levels of leadership to present hiring recommendations and close candidates

● Developing creative ways to increase rater8’s employment brand to attract and engage top talent
● Identifying effective closing strategies for offers and proactively providing candidates with the right information to help make their decision as easy as possible
● Assisting with all facets of the onboarding process including conducting first-day orientations and coordinating the gathering of necessary paperwork from new hires
● Working closely with the VP of Human Resources to develop and implement new HR initiatives 

For you to be a great candidate, you should be: 

● 3+ years of experience in a full-cycle recruiting role
● Experience recruiting healthcare IT sales and technical positions highly desirable

●Some prior experience in an HR generalist role is desirable

 ●Experience managing and prioritizing multiple initiatives, projects and relationships with a high sense of urgency

● An excellent communicator – you have outstanding verbal and written communication skills with an emphasis on tact, diplomacy and confidentiality

● Able to consistently and positively contribute in a fast-paced, changing environment 

● Able to think on your feet and be a confident problem solver
● Highly organized and detail-oriented
● Naturally curious
● Solid skills in Microsoft Office, especially Excel
● Bachelor’s degree or equivalent experience

● Proactive and interested in a fast-track career with tremendous opportunity for growth 

What You’ll Get:

● Interesting and varied work where you will get to contribute to the improvement of the delivery of patient care at our clients by helping us hire high impact employees
● Experience working in a high growth, fast-paced healthcare IT company
● An amazing foundation to build your career, widen your skills and expand your responsibilities as our organization grows
● Ongoing coaching
● Generous benefits and work from home flexibility
● Unlimited paid time off
● Exposure to talented executives – our CEO is a successful entrepreneur who built and sold a healthcare IT company prior to starting rater8
● Great colleagues! – You will be part of a collaborative and friendly team that is invested in the success of its employees

The position is virtual, so you can work from home, but as this position will be conducting Zoom video calls with candidates, you’ll need to own some business casual attire and have a neat and quiet workspace from which to conduct the calls. 

rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

As an Associate Solutions Consultant, you will report to the VP of Marketing and will be a critical part of our team, helping to generate and convert sales leads. Day-to-day, you will be responsible for:

• Researching, identifying, and tenaciously generating weekly new opportunities
• Contacting prospective clients through cold calls, emails, videos, and inbound leads provided to you by our Marketing team.
• Creating short, compelling videos explaining rater8’s value proposition, customized to each potential client
• Setting up and conducting product demos
• Accurately tracking sales opportunities and prospective customer interactions in Hubspot
• Attending conferences with our sales team to demo our product and generate leads
• Following up with leads post-conference to convert them into sales
• Staying up-to-date on product pricing, features, and benefits
• Achieving monthly sales goals

We want to talk if you are:

• College graduate and have 1-4 years of past sales experience (software sales a plus!) – this is a requirement (please note that this is an entry-level sales role)
• Super-creative 
• A compelling story-teller, comfortable using screen recording software
• An exceptional communicator with strong interpersonal, persuasion and listening skills
• Highly self-motivated, disciplined and driven to be a top earner
• Resourceful and able to learn new products and processes quickly
• Able to think on your feet and are a confident problem solver
• Highly organized and detail-oriented
• Interested in cool software and facile with technology
• Proactive and interested in a fast-track career with tremendous opportunity for growth
• Disciplined in meeting targets and ready to work hard

What You’ll Get:

• An amazing foundation to build your sales career, widen your skills and expand your responsibilities as our organization grows
• Ongoing coaching on sales techniques and industry trends from the VP of Marketing and the CEO
• Competitive base salary and uncapped commission on the business you generate
• Generous benefits and work from home flexibility

The position is virtual, but an important part of the job is making prospecting videos and (eventually) attending conferences in different parts of the country, so you’ll definitely need to own business casual attire.

As a Sales Development Representative, you will report to the Director, National Partnerships and Sales and will be a critical part of our team, helping generate sales leads through business development outreach prospecting. Day-to-day, you will be responsible for:

• Creating short, compelling prospect outreach emails explaining rater8’s value proposition, customized to each potential client to generate product demos
• Accurately tracking sales opportunities and prospective customer interactions in our CRM system
• Working collaboratively with our sales team to develop effective business development strategies
• Creating other marketing and sales collateral to support sales efforts as needed
• Staying up-to-date on product features, and benefits
• Achieving monthly lead generation goals

We want to talk if you are:

• A compelling storyteller and excellent writer
• Confident and great at selling ideas in a clear, articulate manner
• An exceptional communicator with strong interpersonal, persuasion and listening skills
• Highly self-motivated
• Technically savvy, resourceful and able to learn new products and processes quickly
• Able to think on your feet and are a confident problem solver
• Highly organized and detail-oriented
• Interested in cool software and facile with technology
• Proactive and interested in a fast-track career with tremendous opportunity for growth
• Disciplined in meeting targets and ready to work hard

What You’ll Get:

• An amazing foundation on which to build your sales career, widen your skills, and expand your responsibilities as our organization grows
• Ongoing coaching on sales techniques and industry trends from the VP of Marketing and the CEO
• Competitive base salary and uncapped commission on the business you help generate
• Generous benefits and work from home flexibility

The position is virtual, so you can work from home, but as this position will be making videos viewed by potential clients, you’ll definitely need to own business casual attire.

As a Senior Implementation and Support Specialist, you will report to the Manager of Consulting and Professional Services and will be a critical part of our client on-boarding team, helping to get our clients up and running on the rater8 software platform and helping to resolve various support issues.

Day-to-day, you will be responsible for:

• Manage implementations within the new-client onboarding process. This includes: Scheduling and conducting kick-off calls, as well as delegating various set-up tasks to team members (configuring the application, creating users, uploading photos, outlining review sites, and discussing integration options between rater8 and clients’ scheduling systems).

• Evaluate and complete various client support inquiries. Some examples of support inquiries are: Answering ad-hoc questions, making configuration adjustments, investigating client concerns by analyzing the underlying data, using SQL to create custom reports, etc.
• Identify areas of improvement among various processes and workflows used day-to-day and assist in implementing the necessary enhancements to address the underlying issues.

We want to talk if you are:

• Advanced Excel user
• Analytical and proficient to experienced with SQL
• Passionate about providing an outstanding customer experience
• An exceptional communicator with strong interpersonal and listening skills – friendliness is a must!
• Familiar with a ticketing system such as Zendesk
• Technically savvy, resourceful, and able to learn new products and processes quickly
• Able to think on your feet and a confident problem solver
• Highly organized, detail-oriented, and self-motivated
• Interested in cool software and facile with technology
• Proactive and interested in a fast-track career with tremendous opportunity for growth
• Efficient and enjoy making improvements to processes
• Excellent at problem-solving in a pinch

What You’ll Get:

• Interesting and varied work and direct contact with rater8 customers
• An amazing foundation to build your career, widen your skills and expand your responsibilities as our organization grows
• Ongoing coaching 
• Generous benefits and work from home flexibility
• Exposure to talented executives – our CEO is a successful entrepreneur who built and sold a healthcare IT company prior to starting rater8
• Great colleagues! – You will be part of a collaborative and friendly team that is invested in the success of its employees

The position is virtual, so you can work from home, but as this position may conduct Zoom video calls with clients, you’ll need to own some business casual attire and have a neat and quiet workspace from which to conduct the calls. 

As an Implementation and Support Associate, you will report to the Manager, Consulting and Professional Services and will be a critical part of our client on-boarding team, helping to get our clients up and running on the rater8 software platform and helping to resolve support issues.

Day-to-day, you will be responsible for:

• Complete frontend implementations within the new-client onboarding process. This includes: Scheduling and conducting kick-off calls, as well as configuring the application, creating users, uploading photos, and identifying review sites.

• Evaluate and complete various client support inquiries. Some examples of support inquiries are: Subscription add-ons, deactivations, user profile edits for providers on their rater8 Verified Review pages, answering ad-hoc questions, and making configurations adjustments.

• Assist the sales team by preparing rating scorecards for the sales consultants to use during their demonstrations with prospects. This would involve: manually looking up online review profiles to compile a scorecard or using tools provided by rater8 to do so.

• Prepare strategy consult documents used to provide an agenda for account managers to follow when routinely meeting with enterprise-level accounts. This includes: reviewing and synthesizing all outstanding support items, analyzing and summarizing the current progress with rater8, and outlining new features/application updates for discussion.

We want to talk if you are:

• Passionate about providing an outstanding customer experience
• The person your friends go to for help writing a great business email
• An exceptional communicator with strong interpersonal and listening skills – friendliness is a must!
• Highly self-motivated
• Technically savvy, resourceful and able to learn new products and processes quickly
• Able to think on your feet and a confident problem solver
• Highly organized and detail-oriented
• Interested in cool software and facile with technology
• Proactive and interested in a fast-track career with tremendous opportunity for growth
• Efficient and enjoy making improvements to processes

What You’ll Get:

• Interesting and varied work and direct contact with rater8 customers
• An amazing foundation to build your career, widen your skills and expand your responsibilities as our organization grows
• Ongoing coaching 
• Generous benefits and work from home flexibility
• Exposure to talented executives – our CEO is a successful entrepreneur who built and sold a healthcare IT company prior to starting rater8
• Great colleagues! – You will be part of a collaborative and friendly team that is invested in the success of its employees

The position is virtual, so you can work from home, but as this position may conduct Zoom video calls with clients, you’ll need to own some business casual attire and have a neat and quiet workspace from which to conduct the calls. 

As a Sales Support Associate, you will report to the Lead Hospital Solutions Consultant and will be a critical part of our sales team, helping to provide market research, targeting and sales operations assistance to support the sale of rater8’s products to hospital systems. Day-to-day, you will be responsible for: 

• Researching and identifying hospital systems and the appropriate contacts within them to direct sales and marketing efforts 
• Assisting in the development of a detailed analysis of prioritized hospital systems, identifying critical assessment tools, and running reports that will be used to highlight improvement opportunities and demonstrate rater8’s capabilities 
• Accurately tracking lead generation activity and prospective customer interactions in rater8’s sales management database – HubSpot 
• Providing support at all phases of the sales cycle, interacting with prospects as needed to supply and gather information 
• Helping to develop sales presentations to prospective hospital systems. These demonstrations will include a combination of remote and onsite audiences and may require the Sales Support Associate to travel to onsite sales meetings with the Lead Hospital Solutions Consultant 
• Learning rater8’s software and developing capabilities to conduct product demonstrations

We want to talk to you if you: 

• Have earned a Bachelor’s degree or have equivalent experience and 1-4 years of past sales/marketing experience
• Are interested in developing a career in sales/sales operations
• Are an exceptional communicator with strong interpersonal, persuasion and listening skills 
• Are highly self-motivated, disciplined and driven
• Resourceful and able to learn new products and processes quickly
• Are able to think on your feet and a confident problem solver 
• Highly organized and detail-oriented 
• Interested in cool software and facile with technology 
• Proactive and interested in a fast-track career with tremendous opportunity for growth
• Love the vision of our business and are a cultural fit
• Are disciplined in meeting targets and ready to work hard

    ●   Are able to travel occasionally for sales meetings

What You’ll Get 

• An amazing foundation to build your sales career, widen your skills and expand your responsibilities as our organization grows
• Ongoing coaching on sales techniques and industry trends
• Competitive salary

    ●   Generous benefits and work from home flexibility