rater8’s Founder and CEO, Evan Steele, joins Surgimate’s CGO, Al Norweb, in part two of this special two-part episode of SurgiSnacks, the podcast that delivers bite-sized insights into the world of surgical coordination. Each episode features tips and best practices for streamlining your surgical practice, enhancing your profitability, and improving the patient experience.
In this episode, Evan and Al discuss how your practice can take the sting out of negative patient reviews, explore the never-ending journey of improving the patient experience, and explain how to harness the voices of your happy patients.
Topics covered in part two include:
- How practices can remedy negative patient reviews
- How negative reviews impact employee morale
- How rater8 clients use their data to make positive changes
Grab a snack, sit back, and watch part two below! Hungry for part one? Check it out on the rater8 blog!
Speakers:
Evan Steele, MBA, Founder & CEO, rater8
Evan’s career in healthcare technology spans 25 years. He was a medical practice administrator for nine years before founding SRS Health, an electronic health records company focused on specialty physician practices. His focus on software ergonomics and his passion for customer service enabled high volume specialty physicians and practices to operate at peak efficiency. Evan brings that same dedication to rater8, the leader in healthcare reputation management.
Al Norweb, MBA, CGO, Surgimate
Al is focused on everything and anything that brings the power of Surgimate to more surgical practices. Prior to his current role, Al worked in a variety of industries, mostly recently serving as the general manager of orthopedics for a leading EHR and practice management software company. Based in Miami, FL, Al holds an MBA from Harvard Business School, an MPA from Harvard Kennedy School, and a BS in Economics from Duke University.
