Unhappy patients tell the world
Patient growth through data-driven practice improvement.
Why practice improvement?
Patients who are upset are the most vocal. According to rater8 data, patients who rate their providers poorly are more likely to leave long, negative comments on patient feedback surveys. The below graph depicts this relationship.
By addressing problem areas in your practice and nipping them in the bud, you raise your average physician rating and mitigate upset patients from generating bad word-of-mouth – both online and face-to-face with friends and family.
How to uncover areas of patient dissatisfaction
Send patients micro-surveys that capture data across each key area of your practice. Identify areas for improvement by comparing your ratings to those of practices across the US.
rater8 has the largest database of benchmarked patient survey data. As depicted in the chart below, rater8 has solicited 1.6 million data points from patients. Across rater8 clients, the highest rated question is “Would You Refer Us to a Friend?” and the lowest rated question is “Waiting Room Time.”
Case Study: Pediatric Ophthalmic Consultants
For Pediatric Ophthalmic Consultants, “Staff Friendliness” is (0.08) below the benchmark. Digging deeper, we can see that the Tribeca location is rated lowest among all locations.
With benchmarkable patient survey data at his fingertips, practice owner Mark Steele, M.D. took immediate steps to swiftly identify the issue and improve staff friendliness at the Tribeca office.
“Using rater8 patient feedback, I quickly figured out that we have a staff friendliness problem at our Tribeca NYC office and immediately took steps to fix it.”
-Mark Steele, M.D. – Pediatric Ophthalmic Consultants – 11 Physicians
To compare yourself to thousands of practices and see how you rank for FREE, schedule a demo below!