Removing Google, Healthgrades, and Vitals Reviews

Quick and Easy Guide: Removing Google, Healthgrades, and Vitals Reviews When our clients run into the problem of a disgruntled patient “spamming” malicious reviews across Google, Healthgrades, and Vitals this is the guide we share with them so that can remove the reviews.  Appealing a Google Review The best course of action to appeal a […]

Data-Driven Practice Improvement

Data-Driven Practice Improvement Q&A Q: How do I improve my medical practice?  A: If you’ve ever asked yourself this question, congratulations! You are one step closer to incorporating patient feedback to affect meaningful change.  Generally, the steps for practice improvement are: Recognize a need for change Choose areas to measure Collect patient feedback Discover trends […]

What’s going on with Facebook reviews?

What’s going on with Facebook Reviews? Has your reviews page been the victim of a Facebook internal error? Several justly disgruntled medical practices have seen their Facebook ratings plummet to zero unexpectedly. For one rater8 client, this meant more than 1,500 positive reviews evaporated overnight.  The good news is, most pages rebound within a couple of […]

2020 rater8 Practice Excellence Awards

Announcing the Winners of the 2020 rater8 Practice Excellence Awards Announcing rater8’s Practice Excellence Awards, where our clients are recognized for going above and beyond in creating the best patient experience possible. Unfortunately, we couldn’t hand out awards to all of our clients, so we narrowed it down to the highest-rated practices (small, medium, and […]

Review Gating: Google and rater8 Say No

What is Review Gating? Review gating is the process of filtering patients by their experience (negative or positive) before asking them to leave you a review. If they had a positive experience, they are directed to leave a review. If they had a negative experience, they are asked to leave internal feedback.