Removing Google, Healthgrades,
and Vitals Reviews
When our clients run into the problem of a disgruntled patient “spamming” malicious reviews across Google, Healthgrades, and Vitals this is the guide we share with them so that can remove the reviews.
Appealing a Google Review
The best course of action to appeal a Google a review is to report the review from the Google Listing or on your Google My Business Dashboard so that it is ultimately removed.
To do this, you’ll want to follow the below instructions:
- Find the review and click the three dots on the righthand side so that the “Report review” option appears — Click this.
- Choose the reason that makes the most sense based on the review:
Note: You can review Google’s policies here to get a clear understanding of what each of the above options means.
Fun tip: Having more than one person at your practice submitting an appeal request will increase the odds of Google removing the review. You could say the squeaky wheel gets the grease.
Appealing a Healthgrades or Vitals Review
If a Healthgrades or Vitals review is grossly incorrect and/or breaks the community guidelines (which includes name-calling, personal attacks, racist comments, threats, obscenities, phone numbers, email addresses, or URLs) there is a good chance that Healthgrades/Vitals will remove the review if you flag or report it.
To flag a comment on Healthgrades click on the ellipsis on the top-right corner of the comment box. Healthgrades Support Inquires can also be placed at https://www.healthgrades.com/about/contact-us. Healthgrades’ lengthy list of review guidelines can be found at https://www.healthgrades.com/content/community-review-guidelines.
To report a comment on Vitals, click ‘Report Abuse’ on the bottom-right of the review. Vitals support requests can also be placed at https://www.vitals.com/feedback. Vitals reserves the right to remove any comments which may be deemed offensive, malicious, inappropriate, sexually explicit in nature, or not made in good faith. Vitals policies and other related items can be found at https://www.vitals.com/faq.
Hopefully, you never receive a malicious or offensive review, but if so, we hope this quick guide makes things a little easier.
Just in case the appeal process takes a while, the best defense is sometimes a good offense. Learn how to build hundreds of positive reviews with rater8 to drown out the negative ones.
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