Best Practices

Thumbnail image for rater8 blog featuring smiling female doctor and male patient sitting across from each other.

Improving Your Medical Practice’s Overall Patient Experience

In this article, we explore insights from Joe Marino, practice administrator for Island Eye Surgery Specialists, a Staten Island-based ophthalmology practice with a long history of quality service. An intentional, detail-oriented leader, Mr. Marino shared his perspective on improving the overall patient experience, including staffing, patient feedback, and more.

Managing Patient Expectations in the Waiting Room; rater8

Managing Patient Expectations in the Waiting Room

Patients and staff alike often dread waiting rooms, but what if we told you it doesn’t have to be that way? We sat down with one of our clients who excels in this area. We talked through what has worked best (and what has flopped) for them in crafting the ideal patient experience in their waiting rooms.