Healthcare Reputation Management &
Marketing Blog

Many medical practices use patient satisfaction surveys to improve the quality of their care, but how many succeed? In this article, rater8 takes a close look into why some patient satisfaction surveys fall flat and fail to deliver value to medical practices.

Employee performance management is key to delivering high quality customer care. How can you more effectively manage your medical staff? Employee performance data is essential for taking your medical practice to new heights. We'll reveal what processes you should implement to start seeing better results and higher patient satisfaction.

Google Ads are expensive, and it’s very easy to drain your marketing budget quickly…without any results. Pouring money into a paid ad campaign that’s destined to fail isn’t a sound growth strategy. In this article, rater8 offers more effective options.

Asking patients for online reviews doesn't have to be difficult or tedious. In fact, soliciting online reviews from patients can be quick and painless. We'll show you the strategies that work and the ones that don't, so you can quickly build your online reviews and attract more patients online.

Need to remove a Google My Business listing? rater8 guides you through the steps to close duplicate listings or mark your business as permanently closed.

Learn how to add and remove photos to your Google My Business listing to optimize your profile and attract more online visitors.

Historically, most medical practices grew their patient volume through word-of-mouth referral. However, in an increasingly digital world, more and more patients are finding their medical providers through online search. In this article, rater8 shares how patients find their doctors online and what doctors can do to optimize their online presence.

Learn how to manage users within Google My Business. Control user permissions across owners, managers, and communication managers.

Having a strong Google My Business profile is critical for doctors and medical practices, but how many listings should doctors have? rater8 breaks down the pros and cons of having multiple listings.

Measure your Google My Business success with Google Insights. Take advantage of Google's robust reporting capabilities to track your website visits, calls, and customer actions.

Need help with your Google My Business account or listing? The Google My Business support team is standing by to answer your questions via phone call, email, or chat!

Claim your Google My Business profile to edit and optimize your listings. rater8 will guide you through the steps to claim ownership and help your profile stand out from the competition.

The patient experience extends far beyond the exam room. rater8 analyzed over 100,000 patient surveys from across the U.S., hoping to identify recurring trends in patient experience and patient satisfaction. We compiled a list of the most commonly raised concerns, and in this article we discuss how to address them in your medical practice.

Most doctors and medical practices have encountered an unsatisfied patient who leaves a nasty online review. This negative review is now displayed online for the world to see indefinitely. Bad online reviews are inevitable, but you're in luck! rater8 reveals several tips to proactively address bad online reviews.

As patients continue to flock to the internet in search of medical information and physician recommendations, traditional marketing dwindles in importance. The internet now holds the potential to make or break your practice and your new patient volume. It is imperative that all aspects of your practice’s online reputation are carefully considered and well-crafted. rater8 reveals what a strong reputation management strategy entails.

Your orthopedic practice's website is an integral part of your marketing and online reputation efforts. First impressions count. In this article, we’ll share 10 useful design tips for building a website that converts online visitors into patients. These actionable tips will enhance your online visibility and help your medical practice’s website reach its full potential.

When searching for information about a physician recommendation, first impressions are often the deciding factor: people typically turn to Google to validate a doctor recommendation online before making an appointment. Learn how your Google My Business profile can work for or against you.

It’s no surprise that Google reviews are invaluable in today’s ever-expanding field of digital marketing. A staggering 91% of all internet searches worldwide are entered into Google. Learn how medical practice skyrocketed their Google reviews in just two months with rater8.