By addressing problem areas in your practice and nipping them in the bud, you raise your average physician rating and mitigate upset patients from generating bad word-of-mouth – both online and face-to-face with friends and family.
rater8 works closely with leading review platforms like Google, Facebook, Healthgrades, Vitals, and Yelp. And one of the most common questions is: "What can you do about Yelp? I have hundreds of Yelp reviews, but most are hidden."
This is a common occurrence and you're not alone. In this article, rater8 will explain what you can do about Yelp and why you should focus on Google My Business.
Many medical practices use patient satisfaction surveys to improve the quality of their care; but how many succeed? In this article, rater8 will take a close look into why some patient satisfaction surveys fall flat and fail to deliver value to medical practices.
Employee performance management is key to delivering high quality customer care. How can you more effectively manage your medical staff? Employee performance data is essential for taking your medical practice to new heights. We'll reveal what processes you should implement top start seeing better results and higher patient satisfaction.
Asking patients for online reviews doesn't have to be difficult or tedious anymore. In fact, soliciting online reviews from patients can be quick and painless. We'll show you the strategies that work and the ones that don't work so you can quickly build your online reviews and attract more patients online.
What is healthcare reputation management? And how does it lead to increased practice profitability and patient volume? rater8 explains the importance of physician reputation management and why it should be a medical practice's number one marketing focus and priority. Learn how doctors can enhance their online image and build a stronger online reputation.
Historically, most medical practices grew their patient volume through word of mouth referral. However, in an increasingly digital world, more and more patients are finding their medical providers through online search. In this article, rater8 shares how patients find their doctors online and what they can do to optimize their online presence.
The waiting room is the first chance to tell patients you care about them. The patient experience doesn’t begin when they walk into the exam room. It begins the moment they walk in the door, starting with the receptionist and the waiting room. Patients often dread the waiting room, but small enhancements can improve the patient experience and drastically reduce negative feedback.
Having a strong Google My Business profile is critical for doctors and medical practices. Help stand out from the competition on Google with an SEO-optimized profile. Follow these rater8 and Google best practices.
The patient experience extends far beyond the exam room – it begins with scheduling the appointment, the front office staff, and the waiting room. And it extends to patient follow-up and billing.
rater8 analyzed over 100,000 patient surveys across the USA, hoping to identify recurring trends in patient experience and patient satisfaction. We compiled a list of the most commonly raised concerns, and how to address them in your medical practice. Doing so will lead to improved patient satisfaction, higher patient retention, and increased patient volume.
Most doctors and medical practices have, at some point, encountered an unsatisfied patient who leaves a nasty online review. This negative review is now displayed online for the world to see indefinitely. Bad online reviews are inevitable but you're in luck. rater8 reveals a number of tips to proactively address bad online reviews.
As patients continue to flock to the internet in search of medical information and physician recommendations, traditional marketing dwindles in importance. While print advertisements and word of mouth were once sufficient for attracting new patients, the internet now holds the potential to make or break your practice and your new patient volume. Because of this, it is imperative that all aspects of your practice’s online reputation are carefully considered and well-crafted. rater8 reveals what a strong reputation management strategy entails.